Performance Optimization Experience

Canterbury has extensive experience in the area of Performance Optimization across varied industries such as healthcare, finance and government.  We have

 

  • Performed several assessment projects for large healthcare institutions located in Boston, MA; Charlotte, NC; and Washington, DC by developing business cases, financial modeling and cost benefit analyses to meet the goals and objectives related to their major capital investment initiatives. These financial tools allowed the team to assess staffing, processes and facilities in terms of costs, revenue, effort, throughput and patient satisfaction and to provide the clients’ executive management a summary of the team’s findings and recommendations.

 

  • Interviewed several hundred stakeholders across varied organizations in the private and public sectors to successfully document their operational processes. Many of these interviews were used as the foundation for the development of standard operating procedures, guidance, process flow diagrams, business process memoranda, risk assessments, gap analyses, training material (reference Canterbury’s Technology (link to Technology page)), etc.  These materials were then leveraged for talent development, briefing executive management in preparation for audits, and successfully passing process and financial audits.

 

  • Coordinated with organizational subject matter experts across multiple disciplines to review, consolidate and document responses for an organization’s business process standardization effort (1,000+ pages of documentation) to improve the overall efficiency of its operations by eliminating process redundancies.

 

  • Implemented cost control and accountability procedures that reduced total debt in an information technology organization more than 55 percent, increased revenues by 35 percent, and executed cost savings of several million dollars.

 

  • Planned and executed the reconciliation of eight years of government audits within three years on behalf of a privately held company ($20M+ revenues), which resulted in minimal cost implications (less than $25K) to the organization.

 

  • Reconciled asset values of $100M+ and the associated depreciation by extracting expenditure data (including defining a standard process) from a federal government department’s official accounting system for establishing the values of current assets and assets under construction for final reporting into the department’s financial statements.